Payments

Tracking payments and deposits
You've setup your teams, parents have signed up and paid through Groundwork and now you want to know that all your money is accounted for. This guide w...
Mon, 18 May, 2020 at 11:48 AM
Groundwork Payment Statuses
Below is a list of payment statuses used by Groundwork, along with an explanation as to when each of them is used. Keep in mind that a single payment item m...
Mon, 18 May, 2020 at 11:49 AM
What does Awaiting Approval mean?
You may see the badge "Awaiting Approval" next to a player name or payment. This means that a change or addition has been made to the player'...
Mon, 18 May, 2020 at 11:59 AM
Payment Processing Times
One of the most common questions we get is how long it takes to receive the money collected through Groundwork. Card Processing Times Cards typically t...
Mon, 18 May, 2020 at 12:05 PM
How do I issue a refund?
You can refund a payment by following these steps: Go to the player page who you want to make the refund for Click the dropdown arrow to the right of t...
Tue, 14 Apr, 2020 at 8:15 PM
How do I Add/Edit Payments Mid Season (after Payment Schedule is Published)?
You can add and edit payments after the payment schedule is published and after parents have signed up. If you want to add/edit payments for the entire ...
Mon, 18 May, 2020 at 11:56 AM
Fees for chargebacks, bounced checks and other not-so-fun stuff
Payments can sometimes fail or be disputed, and a $25 fee will be assessed to your merchant account when this happens. (Note: Payments that failed or were d...
Mon, 18 May, 2020 at 12:37 PM
How do I edit or delete an offline payment?
Need to edit or delete an offline payment of cash or check? No problem, just head over to the player's page and follow the steps below. Editing an Off...
Mon, 9 Mar, 2020 at 3:46 PM
How do I track or record an offline payment?
The term ‘Offline Payment’ refers to payments which, rather than being paid through Groundwork online, are instead paid directly by cash or check. Team Orga...
Mon, 9 Mar, 2020 at 3:46 PM
How can I give a Pay in Full discount?
What is an “upfront discount”? One great way to incentive parents to pay their fees early and in full is to offer a discount if they pay in full before the...
Thu, 21 May, 2020 at 11:41 AM
For banking assistance or cardholder inquiries, please e-mail [email protected] For all other inquiries, e-mail [email protected]