My Payments

I need to change the payment amount or due date. What do I do?
Payment amounts and due dates are set up by your club - you will need to reach out to them directly with any requests to change the payments or due dates. Y...
Wed, 20 May, 2020 at 11:29 AM
How do I stop (or restart) a payment?
You can stop a payment from being charged anytime before it is charged and in the processing state. Click the dropdown arrow next to the payment and se...
Wed, 20 May, 2020 at 11:55 AM
Groundwork Payment Statuses for Parents
When you sign in to your Groundwork account, you may see a few different status ‘badges’ next to your payment items. Below is a list of payment statuses use...
Wed, 20 May, 2020 at 3:48 PM
Payment failures. What they mean and how to fix them.
Failed Card Payments Card payments can fail for a number of reasons. Here are the most common and what to do about it. Note: When a card payment fails,...
Wed, 20 May, 2020 at 5:35 PM
How can I pay now?
Groundwork parents now have the ability to make payments on their own schedule, ahead of any upcoming due dates. To choose payments to pay in advance, go to...
Thu, 21 May, 2020 at 11:48 AM
My payment says it's processing. What does that mean?
In Groundwork you may see a Processing badge next to your payment. This is normal as we wait for the funds to settle before we mark the payment as paid. Whe...
Thu, 21 May, 2020 at 11:34 AM
How do I approve new payments?
Groundwork will never charge you for anything you do not explicitly approve. If a new payment is added to your account or if previously approved payment...
Wed, 20 May, 2020 at 2:37 PM
How do I change my payment method?
Sign in to your account here. Once you're signed in, you should be at your Dashboard. Scroll to the bottom and click the blue Change Payment Metho...
Thu, 21 May, 2020 at 11:56 AM
E-mails are not showing up. How do I find them?
If you're having trouble receiving e-mails from Groundwork, there are a few steps you can take to find the e-mails and ensure they get delivered to you...
Wed, 20 May, 2020 at 2:32 PM
For banking assistance or cardholder inquiries, please e-mail [email protected] For all other inquiries, e-mail [email protected]