Debit Card FAQs for Club Owners
Created by: Emily Chau
Modified on: Sun, 2 Aug, 2020 at 4:32 PM
TABLE OF CONTENTS
I'm not seeing a Team Assistant in the Debit Card dropdown. Why?
This usually means that the Team Assistant is not yet verified by our partner bank. You can reach out to us via the chat widget or at [email protected] to check on the status of the Team Assistant's account.
When can I expect to receive my Groundwork debit card?
When your club has assigned you a debit card, it will take 7-10 days for the card to be printed and delivered to your club's address. The club will then distribute the card to you.
How do I report a lost or stolen card?
Deactivate the card and report the card by calling 844-922-0922. For more information, see this article.
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