TABLE OF CONTENTS


Why do I need to provide a Government ID and Social Security number?

Since you will be a cosigner on a bank account, our banking partner is required to verify your identity. None of this information will be stored in Groundwork, it is only used to apply for your bank account with Evolve Bank & Trust per federal customer due diligence requirements.


I have resubmitted my Government ID or Social Security number. Now what?

Your updated documentation will be reviewed by our banking partner. Please allow 24 hours for your account to be updated. Submitting your information more than once may result in delays.


Can a Permanent Resident (green card holder) sign up to be a Team Assistant?

Yes! Permanent residents are considered a US Person in the W-9 certification. You can enter in a Taxpayer Identification Number in place of the Social Security number.


How do I add another team assistant to my team?

Your club organizer will be able to help you out with this - reach out to the club directly about adding other assistants.



Feel free to drop a line using the chat widget or email us at [email protected] if you have more questions!