You can refund a payment by following these steps:
- Go to the player page who you want to make the refund for
- Click the dropdown arrow to the right of the payment you want to refund
- Select Refund Payment and confirm
Only payments with a status of Paid can be refunded. If the status is Processing, you must wait for the payment to transition to Paid. (See related: Payment Processing Times)
When payments are refunded, the amount shown is withdrawn from the bank account connected to your Groundwork account. Be sure to have the funds available otherwise you will incur a $25 NSF fee.
Refunds take up to 10 business days to reach the parent/payer and will be refunded to the same payment method they used to make the payment.
If the payer paid with a card, Groundwork will refund the card processing fees (separate from the Groundwork fee).
If you have any questions, drop us a line using the chat widget or firstname.lastname@example.org.