In Groundwork you may see a Processing badge next to your payment. This is normal as we wait for the funds to settle before we mark the payment as paid. When payments are processing, teams see that you are in good standing. They also know that it takes a few days for the funds to settle.
Payment Processing Times
- Card payments usually take about 1-2 business days to settle and get marked as paid.
- Bank payments take about 5 full business days to settle.
Note: weekends and holidays are not business days.
If your payment is processing and it's still within the processing times described above, give it the full time window before worrying about it.
If you have any questions, drop us a line using the chat widget in the lower corner of your screen.