Enter your search term here...
New support ticket
Check ticket status
Guide to Getting Started
What is Groundwork and how does it work?
I received a link from my team organizer. How do I sign up?
I received an email invitation. How do I sign up?
Where do I find my account and routing numbers?
I can't complete sign-up.
My Account Settings
How do I reset my password?
How do I change my email address?
E-mails are not showing up. How do I find them?
I forgot my password, what should I do?
I never set a password when I signed up. How do I get back in?
See all 6 articles
I need to change the payment amount or due date. What do I do?
How do I stop (or restart) a payment?
Groundwork Payment Statuses for Parents
Payment failures. What they mean and how to fix them.
How can I pay now?
See all 9 articles
For banking assistance or cardholder inquiries, please e-mail
For all other inquiries, e-mail
Help Desk Software