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Intro to Groundwork
For Organizers - Collections
Guide to Getting Started
Getting Started Guide
How does Groundwork work for organizations?
How to Set Up for Volleyball Season on Groundwork
How can I add a Financial Commitment Agreement?
How does my organization get paid?
See all 8 articles
Team Managers, Treasurers and Assistants
An introduction to Groundwork for Team Assistants
Video Tutorial Series for Team Assistants
What can team assistants do?
Setting Up Teams and Players
Getting players signed up: Email Invites vs. Link Signup
How do I Email Parents?
How do I use JotForm with Groundwork?
How do I change a player's name?
How do I export a roster of players?
See all 14 articles
Tracking payments and deposits
Groundwork Payment Statuses
What does Awaiting Approval mean?
Payment Processing Times
How do I issue a refund?
See all 12 articles
Reporting and Exporting
Understanding the Reporting Feature
How do I view transfers out from my club bank account?
How does QuickBooks export work?
For Organizers - Banking
My Groundwork Debit Card
Groundwork Cardholder Issues
How do deactivate and reactivate my debit card?
How to Change Your PIN
Report a Lost or Stolen Card
Deposit a Check to Your Groundwork Account
Deposit Cash to Your Groundwork Account
For Team Managers, Treasurers and Assistants
Your Team Bank Account
Guide to Getting Started
What is Groundwork and how does it work?
I received a link from my team organizer. How do I sign up?
I received an email invitation. How do I sign up?
Where do I find my account and routing numbers?
I can't complete sign-up.
My Account Settings
How do I reset my password?
How do I change my email address?
E-mails are not showing up. How do I find them?
I forgot my password, what should I do?
I never set a password when I signed up. How do I get back in?
I want to be removed from the team. What do I do?
I need to change the payment amount or due date. What do I do?
How do I stop (or restart) a payment?
Groundwork Payment Statuses for Parents
Payment failures. What they mean and how to fix them.
How can I pay now?
See all 9 articles
Product Update - February 2020
Product Updates - March 2018
Product Updates - December 2017
Product Update - September 2019
Product Update 2 - August 2019
Product Update - August 2019
Product Update - March 2019
Product Update - February 2019
See all 6 articles
Fallas de pago. Qué significan y cómo solucionarlas.
Mi pago dice que está procesando. ¿Qué significa eso?
¿Cómo apruebo nuevos pagos?
Nunca establecí una contraseña cuando me registré. ¿Cómo inicio sesión de nuevo?
¿Cómo puedo restablecer mi contraseña?
See all 10 articles
Groundwork Security and PCI Compliance
For banking assistance or cardholder inquiries, please e-mail
For all other inquiries, e-mail
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