Groundwork Help
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Knowledge base
General
Intro to Groundwork
0
For Organizers - Collections
Guide to Getting Started
8
Getting Started Guide
How does Groundwork work for organizations?
How to Set Up for Volleyball Season on Groundwork
How can I add a Financial Commitment Agreement?
How does my organization get paid?
See all 8 articles
Team Treasurers and Assistants
3
Video Tutorial Series for Team Assistants
What can team assistants do?
Getting Started as a Team Treasurer
Setting Up Teams and Players
14
Getting players signed up: Email Invites vs. Link Signup
How do I Email Parents?
How do I use JotForm with Groundwork?
How do I change a player's name?
How do I export a roster of players?
See all 14 articles
Payments
12
Tracking payments and deposits
Groundwork Payment Statuses
What does Awaiting Approval mean?
Payment Processing Times
How do I issue a refund?
See all 12 articles
Reporting and Exporting
3
Understanding the Reporting Feature
How do I view transfers out from my club bank account?
How does QuickBooks export work?
Miscellaneous
0
For Organizers - Banking
For Team Assistants
1
Overview of Groundwork for Team Assistants
My Groundwork Debit Card
6
Groundwork Cardholder Issues
How do deactivate and reactivate my debit card?
ATM Access
How to Change Your PIN
Report a Lost or Stolen Card
See all 6 articles
Making Deposits
3
Deposit a Check to Your Groundwork Account
Deposit Cash to Your Groundwork Account
Reconciling Mobile Deposits
Groundwork Banking for Club Owners
1
Cancel a Groundwork Bank Account
Spending
1
Bill Pay FAQ
For Parents
Guide to Getting Started
5
What is Groundwork and how does it work?
I received a link from my team organizer. How do I sign up?
I received an email invitation. How do I sign up?
Where do I find my account and routing numbers?
I can't complete sign-up.
My Account Settings
5
How do I reset my password?
How do I change my email address?
E-mails are not showing up. How do I find them?
I forgot my password, what should I do?
I never set a password when I signed up. How do I get back in?
My Team
1
I want to be removed from the team. What do I do?
My Payments
9
I need to change the payment amount or due date. What do I do?
How do I stop (or restart) a payment?
Groundwork Payment Statuses for Parents
Payment failures. What they mean and how to fix them.
How can I pay now?
See all 9 articles
Product Updates
2020
3
Product Update - February 2020
Product Updates - March 2018
Product Updates - December 2017
2019
6
Product Update - September 2019
Product Update 2 - August 2019
Product Update - August 2019
Product Update - March 2019
Product Update - February 2019
See all 6 articles
En Español
En Español
10
Fallas de pago. Qué significan y cómo solucionarlas.
Mi pago dice que está procesando. ¿Qué significa eso?
¿Cómo apruebo nuevos pagos?
Nunca establecí una contraseña cuando me registré. ¿Cómo inicio sesión de nuevo?
¿Cómo puedo restablecer mi contraseña?
See all 10 articles
Legal Resources
Legal Resources
2
Groundwork Security and PCI Compliance
Legal Resources
For banking assistance or cardholder inquiries, please e-mail
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For all other inquiries, e-mail
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