Parents

Using Groundwork to pay online and have questions? You're in the right place.

Bill Lennon avatar Aaron avatar Katie Simon avatar
28 articles in this collection
Written by Bill Lennon, Aaron, and Katie Simon
FAQ

How do I approve new payments?

If you've been notified about changes to your Groundwork payments, this guide will show you how to approve the changes for billing.
Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

How can I pay now?

Pay any of your upcoming payments on your own schedule
Katie Simon avatar
Written by Katie Simon
Updated over a week ago

How do I change my email address?

Follow these simple steps to change the email address associated with your Groundwork account.
Aaron avatar
Written by Aaron
Updated over a week ago

How do I change my payment method?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

How do I stop (or restart) a payment?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

I can't complete sign-up.

Here is what to do if you cannot get to the billing information page or if you cannot complete checkout.
Aaron avatar
Written by Aaron
Updated over a week ago

I forgot my password, what should I do?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

I never set a password when I signed up. How do I get back in?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

I received a link from my team organizer. How do I sign up?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

I received an email invitation. How do I sign up?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

E-mails are not showing up. How do I find them?

Track down e-mails that aren't appearing in your inbox
Katie Simon avatar
Written by Katie Simon
Updated over a week ago

I want to be removed from the team. What do I do?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

My payment says it's processing. What does that mean?

If your payment says processing, you're in good shape. Learn more here.
Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago

Where do I find my account and routing numbers?

Bill Lennon avatar
Written by Bill Lennon
Updated over a week ago