If you're having trouble receiving e-mails from Groundwork, there are a few steps you can take to find the e-mails and ensure they get delivered to your inbox in the future.

Locating messages in Gmail 

Often times missing e-mails can be found in your spam folder, so that's a good place to start. If you're using gmail, you can search for the e-mail in your entire account, including spam, by following the steps below:

  1. In a browser on a computer (this won't work on mobile), open your gmail https://mail.google.com/mail/u/0/
  2. In the search bar, enter the following query: in:anywhere Groundwork
  3. If you find the e-mail, mark it Not Spam to ensure that future e-mails will go to your inbox!

Locating messages in other e-mail clients

Check your e-mail's spam folder to see if the message was sent there. If you locate the e-mail from Groundwork, be sure to mark it not spam to receive future Groundwork e-mails to your inbox.


If you're still having difficulty locating the messages, double check with your club owner to make sure they have the correct e-mail on file for you and confirm the date that the e-mail was sent.

If this doesn't help, please reach out to us and we'll help get the issue resolved!

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