When you sign in to your Groundwork account, you may see a few different status ‘badges’ next to your payment items. Below is a list of payment statuses used by Groundwork, along with an explanation of each.

We show the full list in alphabetical order, but first let's start with 'the elephant in the room' since that is what most parents ask about ;-)

Processing – This means that your payment transaction has been run and we are waiting for the funds to settle. Card payments are quick and usually take 1-2 business days to transition from 'Processing' to 'Paid'. But bank payments must traverse the ACH system and take a bit longer; it will take up to 5 business days for a bank payment to transition from 'Processing' to 'Paid'. The good news is that teams know that it takes a few days for the funds to settle, so they see you as being in good standing when payments are processing.

 
And now, as promised, the full list in alphabetical order...

Awaiting Approval – Sometimes a team will add a payment item after you have already gone through the initial Groundwork sign-up for that team. The ‘Awaiting Approval’ status is applied to these new payment items because they cannot be billed until you approve them. 

Similarly, the 'Awaiting Approval" badge is applied to payment items with an amount due that has been increased or with a due date that has been moved to an earlier time.

To approve a payment item that is awaiting approval, go to your Groundwork dashboard and a list of payments awaiting approval will open -- just follow the directions on that page.

Charging Today – This badge is displayed for payment items that are due to be charged today. Of course this covers payments with a due date of today, but it also applies to payment items due in the past if you have not signed-up or approved the payments until after their due date. 'Charging Today' is also applied to unpaid payment items that have previously failed, and to which you have since assigned a new payment method.

Disputed – When you contact your financial institution to dispute a charge that has been made using Groundwork, and the charge is refunded by your bank or credit card company, a ‘Disputed’ badge is displayed next to the refunded payment items.

On Hold – Sometimes a team temporarily puts payment processing on hold. (This usually happens when the team needs to make changes to the payment schedule after parents have already signed up). In this case, an 'On Hold' badge is placed next to payment items for that team. Payment items are not charged through the AutoPay process while they are 'On Hold'.

Opted In – When a payment item is identified as being ‘optional’ and you choose to accept it, the payment will display an ‘opted in’ badge on the Payments page. You can opt in or out of optional payments during the sign-up process.

Opted Out – When a payment item is identified as being ‘optional’ and you choose not to pay for it, the payment will display an ‘opted out’ badge on the Payments page. You can opt in or out of optional payments during the sign-up process. You do not get charged for payments you have opted out of.

Paid – This means the payment item has been paid and the funds have settled.

Past Due – A payment item will have a ‘Past Due’ status if the payment remains unpaid beyond its due date. This could be because you stopped the payment from being charged, or because your payment method has been suspended and you have not assigned a new one.

Payment Failed – This is applied when Groundwork cannot successfully charge your payment method. Payments can fail for a variety of reasons. Bank payments usually fail due to insufficient funds in the account or because the parent entered the wrong account number during sign-up. Credit cards most often fail because the card issuer flags the transaction as unusual. To fix this, contact your financial institution and approve the transaction. Click here to learn more about payment failures and what to do about them.

Processing – This means that your payment transaction has been run and we are waiting for the funds to settle. Card payments are quick and usually take 1-2 business days to transition from 'Processing' to 'Paid'. But bank payments must traverse the ACH system and take a bit longer; it will take up to 5 business days for a bank payment to transition from 'Processing' to 'Paid'. The good news is that teams know that it takes a few days for the funds to settle, so they see you as being in good standing when payments are processing.

Refund Processing – This badge is displayed for a payment item that is in the process of being refunded to you by the team. It takes up to 10 business days for a refund to process.

Refunded – The ‘Refunded’ status is applied to payment items that have been refunded to you by the team. Refunds are applied to the same payment method you used when originally paying for the item.

Stopped – When you select ‘Stop Payment’ for a particular payment item, a ‘Stopped’ badge will be displayed. Payment items with a ‘Stopped’ status do not get charged through the AutoPay process until you resume the payment. Learn how to stop and resume payments here.

Suspended – When a bank or card payment fails or is disputed, the payment method used will be suspended. Any unpaid payment items you have that are using this suspended payment method will display a ‘Suspended’ status–and will not be processed–until you either resolve the cause of the failed payment, or assign a new payment method.

Note: Not every payment will have a status badge. For example, upcoming payments that do not fall into any of the above categories will not display a badge.

Did this answer your question?