Sometimes people run into roadblocks when trying to sign up for a team. For example, you may get kicked back to the beginning of the process, or the billing information page won't load. If you are experiencing these sorts of issues, please follow the troubleshooting tips shown below.

Sign-up Troubleshooting Tips

  1. Close your browser (quit the app) and then re-open and start over.
  2. If that doesn't help, try using a different browser. For example, if you're using Chrome, switch to Safari or Firefox.
  3. If that doesn't fix things, use a different network. If you're on a company network, try to sign up from home, or use your cell phone with WiFi turned off.  (This option usually works the best :-)
  4. Note for iPhone Users: Chrome on iOS is currently not working for entering billing information. We are working to get this resolved as soon as possible, but in the meantime — if you are using an iPhone — please use Safari instead of Chrome.

If all else fails, send us a chat for real-time help (click the round, blue button at the bottom of the screen) or email us at [email protected].

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